Online orders
From the moment your order is delivered, you have 30 days to register your exchange request through this link.
All you need is your order number and email address. The items must be in the same condition in which they were received. Another order number will be generated and shipped within our usual delivery times.
Orders placed in physical store (except El Corte Inglés)
To manage the exchange of an order placed in one of our physical stores, you must go to one of our stores, with the purchase receipt, and the garments you wish to exchange/return, so that we can process the exchange/return.
Orders placed at El Corte Inglés
Being an order placed at El Corte Inglés, and due to their own purchase and return policies, you must go to one of their stores to process your exchange/return.
IMPORTANT: In any case, please note that before making an exchange, it is not possible to return a garment that has been previously exchanged.
Translated with DeepL.com (free version)